Effective 4 August 2026 · Version 2026-08-04
Refund policy
Refunds are calculated from the historical order snapshot and never from current catalogue pricing.
Calculation
Item value, allocated promotion discounts, prior partial refunds, shipping treatment and disclosed return fees are considered. Refunds cannot exceed the amount originally paid.
Approval
Inspection and refund approval are separate states. High-value or exceptional refunds require a different authorised administrator.
Method and timing
Approved refunds are returned to the original method where supported. Provider processing times begin only after settlement is accepted.
Failures
A failed provider refund remains visible for reconciliation and retry; it is never presented as settled.
Launch status: Operational wording implemented; final legal and jurisdictional approval remains required before public commerce.