Frequently asked questions
Answers, with clarity.
Clear answers about Zasso linen and cotton clothing, sizing, garment care, delivery, returns, payments, accounts, and natural fabric characteristics.
Material note
Products and fit
Use the body size guide as a starting point, then check the garment measurements and fit note on the individual product. Relaxed and oversized fits should not automatically be sized down.
Material note
Orders and delivery
Eligible Indian PIN codes are checked before payment. Available delivery methods, charges, and estimates are shown during checkout and tracking appears after carrier hand-off.
Material note
Returns and refunds
Eligible delivered pieces may be requested for return within 14 days. Request, inspection, approval, provider settlement, and completion are separate statuses.
Useful answers
Frequently asked
How do I choose my Zasso size?
Measure your chest or bust, waist, and hip; compare them with the general size guide; then use the product's garment measurements and fit note before selecting a size.
Will linen crease when worn?
Yes. Creasing, subtle slubs, and tonal variation are natural characteristics of linen rather than automatic quality faults.
How should I wash linen and cotton clothing?
Always follow the product care label. In general, wash with similar colours, avoid bleach, reshape while damp, and dry in shade unless the label says otherwise.
Where does Zasso deliver?
The current checkout is configured for serviceable Indian PIN codes. Availability and delivery options are confirmed from the destination during checkout.
Can I return a delivered item?
Eligible unworn, unwashed, unaltered pieces with original labels may be requested for return within 14 days of recorded delivery, subject to the published exclusions.
How long does a refund take?
Provider processing begins only after a return is received where required, inspected, approved, and accepted for settlement. The order view keeps these states separate.
This guide provides general educational information. Product-level composition, measurements, care instructions, price, availability, delivery eligibility, and policy terms remain authoritative for a purchase.