Effective 4 August 2026 · Version 2026-08-04

Returns policy

Eligible delivered pieces may be requested for return within 14 days of the recorded delivery date.

Eligibility

Items must be unworn, unwashed, unaltered, and returned with original labels. Final-sale, hygiene-sensitive, customised or damaged-after-delivery items may be ineligible where clearly disclosed.

Process

Verify the order, select eligible items and a reason, then await approval and receipt instructions. A request is not a completed refund.

Inspection

Returned items are inspected and assigned a restock, quarantine, repair or disposal disposition. Evidence remains private.

Resolution

Approved refunds follow the refund policy. Rejected returns include a reason and support route.

Launch status: Operational wording implemented; final legal and jurisdictional approval remains required before public commerce.